EMS Mastery respects your privacy and is committed to handling personal information responsibly.
Information We Collect
When you contact EMS Mastery or place an order through this website, you may provide information such as your name, company or school name, telephone number, email address, message, products ordered, quantities, collection or delivery preference and delivery address.
The website may also collect basic technical information necessary for the website to operate correctly.
How We Use Your Information
Information submitted through the website may be used to:
• respond to enquiries;
• provide information about EMS Mastery resources and services;
• process and administer product orders;
• prepare and send invoices and payment information;
• arrange collection or courier delivery of orders;
• communicate with customers, schools, teachers or other interested parties about enquiries or orders; and
• administer and improve our website and services.
Contact Form
Information submitted through the contact form will be used to respond to your enquiry and for related communication. Please do not submit confidential or sensitive personal information through the contact form.
Orders and Payments
When you place an order through the EMS Mastery website, the information you provide may be used to process your order, prepare an invoice, arrange collection or courier delivery and communicate with you about your purchase.
EMS Mastery does not collect or store your card details through this website. Where you choose to make an online payment, payment information is processed securely by the applicable third-party payment provider.
Sharing of Personal Information
EMS Mastery does not sell personal information. Information may be shared with or processed by service providers where reasonably necessary to operate the website, provide email or invoicing services, process payments, arrange courier delivery, fulfil customer orders or operate related business systems. Information may also be disclosed where required by law.
Keeping Information Secure
Reasonable measures are taken to protect personal information against unauthorised access, loss, misuse or disclosure.
Data Retention
Personal information is retained only for as long as reasonably necessary to respond to enquiries, process and fulfil orders, maintain appropriate business and financial records, comply with legal or regulatory requirements, or for other legitimate business purposes. Information that is no longer required will be deleted or securely disposed of where appropriate.
Your Rights
Subject to applicable South African law, including the Protection of Personal Information Act (POPIA), you may request access to or correction of personal information held about you and, where applicable, request its deletion or object to certain processing.
Changes to This Privacy Policy
This Privacy Policy may be updated when our website, services or legal requirements change.
Contact Us
For privacy-related enquiries, please contact:
EMS Mastery
info@emsmastery.co.za